FREQUENTLY ASKED QUESTIONS

What is your Shipping policy?

Handling Time : 3-4 Business days
Shipping Time: 5-6 Business Days
Free Shipping via Fedex

Where do you ship from?

We ship from our workshop in Marrakesh, Morocco, where skilled artisans handcraft each product.

Do you offer any warranties on your product?

5 years warranty, and we provide any replacement parts needed

Do You Accept Returns?

Returns & Exchanges are accepted for 30 days after product delivery. All you need to do is to contact us and will process your return. 
For returns please use the email contact@nordbrass.com

Are The Products Made From Solid Brass?

Yes, all of our products at NORD BRASS are made from 100% solid brass. We use certified, lead-free brass materials.

Is the valve included with the wall-mount bathroom faucet?

Yes, rough in valve and all parts needed for installation are included

Is the valve included with the showers?

Yes, rough in valve and all parts needed for installation are included

Can your products be used outdoors?

Yes, our products are suitable for outdoor use. Made from solid unlacquered brass or copper , they are designed to naturally withstand weather and environmental elements over time.